FAQ’s
ORDERING
Our customer service representative is available only by email Monday to Friday, 9am PST – 5pm PST. Please allow 24 hours for a response.
No. We only ship within Canada.
If the product was not shipped, please email us with the order number to cancel. If you are looking to edit or add to an existing order, you will need to create a new order with us, and then email us with the old order number for us to cancel the previous order.
All products are final sale, there are no returns or exchanges.
PAYMENTS AND FEES
We accept Interact E-Transfers.
Use your online banking or credit union to send an E-Transfer to us. Please refer to instructions once you check out.
Once the E-Transfer is sent, it may take up to 48 hours for us to process the payment. The E-Transfer transaction will be pending until we can collect the funds sent by E-Transfer. Once the E-Transfer is received by us, we notify you by email and send you a tracking number once the order has been shipped.
No, there is no tax included with our products.
Once the order is placed, the next step is to send your E-Transfer to us. We keep the order on hold until the payment is received. If there has been no payment after 48 hours, then the order is cancelled.
SHIPPING/HANDLING/CANADA POST
If you don’t get your package after two days past the expected delivery date, contact us via email. We will do a trace with Canada Post. If it is stuck in transit status, and is still in transit status for over 30 days it will be deemed as lost.
If there is a trace done, Canada Post will do an investigation which may take 5 business days to complete. If the package is located Canada Post will ship it to you and you should receive it a few days later. We don’t offer refunds if the package arrives late due to postal issues. Please order at your own risk, we are not responsible for any lost or stolen packages if your order is marked as delivered when tracking. Once Packages are marked as delivered to the address provided - no compensation or refunds could be provided. Please make sure you provide us with the correct shipping address. We do not return packages that have an incorrect shipping addresses. Please let us know if you receive your package at a community mailbox (we will send it with a signature required to prevent theft). We only ship out packages with “signature required” when requested.
We recommend to always video yourself unboxing the order for proof. If in any case a video is not provided, please take a photo of the package received along with the packing slip and email it to: bud99dispensary@gmail.com. We will do our best to investigate and ensure a resolution is provided.
Our team is extremely strict with checking orders prior to shipping. Your package will go through a series of members to ensure every item is packed.
There are two possible scenarios here:
• The postal representative delivered the package to a wrong mailbox
• The postal representative scanned the package as “successfully delivered,” but it’s actually delivered the next business day.
In some instances, a delivery scan is entered into our system before the item is delivered. If you believe that the addressee has received the package before we contact you, email us and indicate that the item has been received.
*Please keep in mind once package is deemed as, “successfully delivered” via Canada Post, we are unable to provide a refund.
Canada Post:
An investigation can be done by contacting the addressee to confirm that the delivery took place or to better understand how they receive their mail. The front desk can be checked, mail room, or security room at the address to see if the package was accepted by someone else on the behalf of the addressee.
Areas that can be checked:
• Community mailbox
• Around the location to see if the package was left in another location. The mailbox should also be checked.
