FAQ’s
ORDERING
It’s easy to order from us:
• Go to the shop and find the products that you want
• Click on the products desired and choose the quantity you want, then add these to the cart
• Once you add a product to our cart, you’ll be directed back to https://bud99.cc/. Click on “continue shopping” to add more products to your cart.
• Once all products are in your shopping cart that you want, you’re ready for the Checkout process so click on “Proceed to Checkout.” This takes you to the checkout page located at: https://bud99.cc/checkout
• Once at the checkout page you’ll need to login with a password and your email. If you haven’t purchased from us before you need a password, your email and need to fill out the required fields. Once you register you’ll get an email confirmation from us.
• When logged in, you can confirm the shipping information including the address, name, email, order notes, and contact number.
• Once all the required fields have been filled out you can click on “Place Order.”
• At the Checkout Confirmation page, you’ll see instructions along with your order number. This will show you how to send an Interact E-transfer. Your order will only ship once the E-transfer has been received by us.
• Once we have the E-Transfer the order will go through processing and it will be shipped within 1 business day. Once the order is shipped, you’ll receive an Xpresspost tracking number from us.
• We only ship out packages with “signature required” upon request. Please request a “signature required” if there is a possibility of theft.
Yes. We ensure that the package is packaged with care and vacuumed sealed. This protects your purchase and your privacy. We use Xpresspost mailers which are secure and discreet.
PAYMENTS AND FEES
We accept Interact E-Transfers.
SHIPPING/HANDLING/CANADA POST
If you don’t get your package after two days past the expected delivery date, contact us via email. We will do a trace with Canada Post. If it is stuck in transit status, and is still in transit status for over 30 days it will be deemed as lost.
If there is a trace done, Canada Post will do an investigation which may take 5 business days to complete. If the package is located Canada Post will ship it to you and you should receive it a few days later. We don’t offer refunds if the package arrives late due to postal issues. Please order at your own risk, we are not responsible for any lost or stolen packages if your order is marked as delivered when tracking. Once Packages are marked as delivered to the address provided - no compensation or refunds could be provided. Please make sure you provide us with the correct shipping address. We do not return packages that have an incorrect shipping addresses. Please let us know if you receive your package at a community mailbox (we will send it with a signature required to prevent theft). We only ship out packages with “signature required” when requested.
We recommend to always video yourself unboxing the order for proof. If in any case a video is not provided, please take a photo of the package received along with the packing slip and email it to: bud99dispensary@gmail.com. We will do our best to investigate and ensure a resolution is provided.
Our team is extremely strict with checking orders prior to shipping. Your package will go through a series of members to ensure every item is packed.